RETURNS

If you are not completely satisfied with your order, we will happily offer you a refund or exchange on your purchase. This excludes earrings, as we can not accept a return for hygiene reasons. So please choose carefully.

Items must be returned in unworn condition and in their original packaging. Any item/s received in unsatisfactory conditions or lost in the mailing process will
not be accepted and responsibility will be held by the customer. Once the returned products have arrived at our HQ, we will inspect them and process the refund.

EXCHANGES

Once we receive your package, we will process your exchange and send you an updated tracking number email once your new item/s are on their way to you.

WHO PAYS FOR SHIPPING?

Change of Mind Returns/Exchanges :

Purchaser pays the cost of return charges to H&H HQ, however, H&H will pay for postage on any exchange postage back to the customer.

FAULTY ITEM?

If you have received an item you believe to be faulty, please contact our customer care department: hello@honeyandhawk.com

HOW LONG WILL IT TAKE TO GET A REFUND?

Please allow up to 7 business days for your refund to be processed back into your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.

Please email hello@honeyandhawk.com if you have any questions or concerns.